1 .Any changes of size/color/special requests are not acceptable after order placed exceeds 24 hours.
2. If exceed 24 hours, size or color or details of your order need to be changed, please send message to us, but you need to pay handling fee, also please postpone the shipment of your order.
3.If the dress is free shipping , we can chose any shipping way when we shipping the dress (including EMS, UPS, DHL, TNT, FEDEX, USPS) .
4.If you want to cancel the order : we accept full refund within 24 hours after you placing the order; there is just 50% partial refund after you place the order more than 24 hours(the 50% is the cost of our material). 30% partial refund after we finished the dress.
5.The price is only for the dress , it deosn’t include any accessories like wedding veil and petticoat etc .
6.if your size is US16W,18W ,20W,22W,24W,26W,we will charge you more 30 usd for plus size fee.
7. The pictures are reference pictures , we make the dress according to the pictures , we can’t promise to make it 100% same . For normal designs , we can make them at least 95% same .
If you need custom made size, please refer to our measurement description in the above, then give us your measurement as follows in CM or INCH, then write your measurements details in the message box when paying.
1. Full Bust:__________
4. Shoulder to shoulder:______
5. Shoulder to nipple:_______
6. Nipple to nipple: ________
7. Shoulder to waist:_______
8. Shoulder to floor ( without shoes ):________
9.Height of heels:________
14.Height ( from the top of your head to floor without shoes):_____
15. Dress Color :______
16.Dress Back: Zipper Or Lace-up
Please select the color you like from this color chart , then write the color number in the message box .If you want see more colors , please contact me , i can send you our real color charts.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.
Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments.
The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
If you want to return your dress, please contact us first, if we agree, we will provide you shipping address.
The buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
The buyer will be responsible for the shipping fees to return the items.
Because all our dresses are custom made by hand, we are not accept the return without reasons. and we can not promise our dresses are 100% same as the original pictures.
1.Sizing or Fit Issues
As all of our dresses are hand sewn and customer tailored, the finished gown may vary by approximately 1 inch in the specified measurements.
To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.If the dress doesn’t fit , hope you can fix it at local store . If you find the products are not suitable for you and have questions, you can contact us directly.
In order to avoid sizing and fit issues , please check our US size chart carefully when you place order , you also can give me your exact measurements .
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.